Marco Kaiser
Marketing & Customer Experience Director | DPD (Schweiz) AG
Marco Kaiser
Marco Kaiser is Marketing & CX Director at DPD Switzerland and a recognised customer experience expert. Previously, he established the Customer Voice programme at Sunrise and implemented the CX strategy at MediaMarkt Switzerland. His work has received numerous national and international accolades, including the Call Centre Manager of the Year award and the European Customer Champion Award.
Agenda Items
20.10.2026
10:30
Orchestration
The last mile makes all the difference – How DPD Switzerland has turned customer contact into real added value
Marco Kaiser
|
DPD (Schweiz) AG
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