Guido Teeuwen

Our expert Guido Teeuwen is Vice President at Teleperformance Germany S.à.r.l. & Co. KG.

"The industry will undergo profound changes due to the increased use of modern technologies such as AI and automation. AI-powered systems will overcome language barriers and handle simple inquiries, while human agents focus on more complex tasks. At the same time, data-driven customer experiences and personalized services will enable greater efficiency and higher customer satisfaction. We are evolving toward a hybrid workforce in which people and AI work closely together. As a member of the trade show advisory board, I support CCW because it brings these developments to life and brings together leading experts to present innovative solutions and practical approaches. Attendees can look forward to inspiring presentations, live demonstrations, and valuable networking opportunities that will help them succeed in the customer dialogue of the future."