The Advisory Board of the Customer Impact Summit 2026

The Customer Impact Summit thrives on direct dialogue with the people who actually shape CX and customer service. That is why the programme is backed by an advisory board comprising experienced industry specialists and senior executives.

They contribute their practical experience from a variety of organisations and contexts, assess topics for relevance and ensure that the programme remains closely aligned with the challenges that customer service teams are actually facing today. At the same time, the Board connects the Summit with a broad network of practitioners, providers and thought leaders within the CX community.

This combination of in-depth expertise and industry-wide networking results in a programme that not only informs but also delivers real impact.