You’ll meet these companies at the Customer Impact Summit
AOK connect GbR
congstar GmbH
Deutsche Bank AG
German Red Cross Ambulance Service
ERGO Group AG
FLEUROP AG
Generali Germany
ING-DiBa AG
Miles & More GmbH
Mömax GmbH
Siemens Healthineers
SOS Children's Villages e.V.
“No buzzwords. No hype. Just real impact.”
Companies share real-world experiences, present concrete use cases, and discuss what truly works in customer management. → Brought to you by the organizers of CCW Berlin
Blog-News mit Impact
Insights, die über Buzzwords hinausgehen: Entdecke konkrete Erfahrungen, echte Use Cases und neue Perspektiven rund um Customer Impact.
Enterprise Voice AI can make customer service more efficient, faster and more scalable. We explain how to use voice AI effectively to automate routine enquiries, expand customer self-service and take the pressure off service teams – with real-world examples from Deutsche Telekom.
An overworked service team costs productivity, motivation and customer satisfaction. Find out in this article how you can take the pressure off your service team and at the same time sustainably increase efficiency, employee satisfaction and customer experience.
Customer self-service can become a competitive advantage - or a frustration trap: many self-service solutions fail due to poor implementation. Find out in this article how you can create real added value for your customers with the right dos and don'ts.
Industrial heritage flair across 4,000 m²: XPOST’s open hall structure offers maximum visibility for the program and networking. Here, history meets modern business impact.
