You’ll meet these companies at the Customer Impact Summit
AOK connect GbR
congstar GmbH
German Red Cross Ambulance Service
ERGO Group AG
FLEUROP AG
Generali Germany
ING-DiBa AG
Miles & More GmbH
Mömax GmbH
Siemens Healthineers
SOS Children's Villages e.V.
“No buzzwords. No hype. Just real impact.”
Companies share real-world experiences, present concrete use cases, and discuss what truly works in customer management. → Brought to you by the organizers of CCW Berlin
Blog-News mit Impact
Insights, die über Buzzwords hinausgehen: Entdecke konkrete Erfahrungen, echte Use Cases und neue Perspektiven rund um Customer Impact.
What will workplaces need to look like when AI transforms tasks, roles and processes in customer service? In this interview, HCD explains why AI transformation also requires spatial transformation, what lies behind the Human-AI Hub, and how this concept will come to life at the Customer Impact Summit.
Outdated IT systems are increasingly becoming the biggest risk to a consistent customer experience. Genesys Germany uses the latest data to show why modern, cloud-based platforms are becoming essential for AI, orchestration and connected customer journeys – and what this means for your CX strategy.
Voice agents have the potential to fundamentally transform telephone customer service – provided they respond quickly, take action and understand the context of the conversation. Gordian Braun from ElevenLabs explains what really matters when it comes to successful voice agent projects.
Industrial heritage flair across 4,000 m²: XPOST’s open hall structure offers maximum visibility for the program and networking. Here, history meets modern business impact.
