Two stages. One goal: better decisions.
20-21 October 2026 - XPOST Cologne
Opening hours:
Day 1: 9 AM–6 PM | followed by party 6 PM–11 PM
Day 2: 9 AM–5 PM
Are you ready for the next step?
We are currently finalising a programme that truly deserves the name "Impact".
Experience a mix of inspiration and deep dives, tailored to the 10 Fix Areas.
Stay tuned! We set new standards for your customer experience journey.
20.10.2026
09:45
Transformation
AI: between promise and reality – what the technology really means.
Elisabeth L'Orange
|
Top 15 Women in AI in Germany
20.10.2026
09:45
Agents
Sovereign agents, genuine data sovereignty: Why the high-end sector doesn’t need cloud giants
Alyosha Niazi-Shahabi
|
NFON AG
20.10.2026
10:15
Agents
One prompt, five requests, no result: where single-prompt tools fall short and what the future looks like
20.10.2026
10:30
Orchestration
The last mile makes all the difference – How DPD Switzerland has turned customer contact into real added value
Marco Kaiser
|
DPD (Schweiz) AG
20.10.2026
11:00
Scaling
Enterprise voice AI that sounds like a human: the journey from prototype to scale
Lena Drubel
|
Deutsche Telekom
20.10.2026
11:30
Agents
Autonomous rather than assisted: How AI is redefining customer service
20.10.2026
13:30
CX on the Rocks: Here’s to making a real impact
Annika Schmidt & Anika Tannebaum
| Podcast Hosts "CX on the Rocks"
20.10.2026
13:30
Integration
Cloud telephony reimagined: one platform instead of numerous isolated solutions
20.10.2026
16:00
Governance
Between automation and responsibility: Secure AI for the customer service of tomorrow
20.10.2026
16:15
Agents
Solution Match: AI remains isolated rather than effective. How to integrate AI agents into your service to make a real impact
Same Fix Area, different approaches: Solution Match brings together several providers side by side in one session, so you can directly compare their solution approaches instead of having to evaluate them one by one.
Moderation: Manuela Micheli Liebsch
20.10.2026
16:30
Scaling
Adoption beats architecture
What really makes AI work in customer service
Sushel Bijganath
|
octonomy AI GmbH
Oliver Hainke
|
Deichmann SE
21.10.2026
09:45
Trust
Service from person to person – When fans become service heroes
Nermin Gnam
|
Einhell Germany AG
21.10.2026
09:45
Agents
Artificial Intelligence in Customer Service – Between the ‘Wow’ Factor and ‘What-the-Fail’
21.10.2026
10:15
Journey
Controlled automation in day-to-day service operations – where can AI really help?
21.10.2026
10:45
Agents
Stop Deflecting, Start Resolving: Voice agents in real-world use at Deutsche Telekom, Klarna and Revolut
Gordian Braun
|
ElevenLabs in EMEA and Latin America
21.10.2026
11:15
Transformation
How artificial intelligence is changing the world and what this means for customer service
Sascha Lobo
| Author, Podcaster, and Digital Thought Leader
21.10.2026
14:30
CX on the Rocks: Here’s to making a real impact
Annika Schmidt & Anika Tannebaum
| Podcast Hosts "CX on the Rocks"
21.10.2026
15:00
Transformation
Hope is not a strategy. From strategic AI decisions to real impact.
Christian Underwood
| Strategist, AI thought leader, entrepreneur & podcaster
© Management Circle AG 2026