Two stages. One goal: better decisions.
20-21 October 2026 - XPOST Cologne
Are you ready for the next step?
We are currently finalising a programme that truly deserves the name "Impact".
Experience a mix of inspiration and deep dives, tailored to the 10 Fix Areas.
Stay tuned! We set new standards for your customer experience journey.
20.10.2026
10:30
Hero Stage
Orchestration
The last mile makes all the difference – How DPD Switzerland has turned customer contact into real added value
Marco Kaiser
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DPD (Schweiz) AG
20.10.2026
11:00
Hero Stage
Scaling
Enterprise voice AI that sounds like a human: the journey from prototype to scale
Yanek Brinkmann
|
ElevenLabs
Lena Drubel
|
Deutsche Telekom
21.10.2026
09:45
Hero Stage
Trust
Service from person to person – When fans become service heroes
Nermin Gnam
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Einhell Germany AG
21.10.2026
09:45
Impact Stage
Agents
Artificial Intelligence in Customer Service – Between the ‘Wow’ Factor and ‘What-the-Fail’
Christoph Vonheder
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dtms GmbH
21.10.2026
10:15
Impact Stage
Journey
Controlled automation in day-to-day service operations – where can AI really help?
Roland Mietkiewicz
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Sematell GmbH
21.10.2026
10:45
Impact Stage
Agents
Stop Deflecting, Start Resolving: Voice agents in real-world use at Deutsche Telekom, Klarna and Revolut
Gordian Braun
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ElevenLabs in EMEA and Latin America
© Management Circle AG 2026