Dirk Falszewski

His work focuses on designing bespoke customer experience solutions that intelligently integrate customer service, processes and technology. As Director of Solutions at Foundever, Dirk Falszewski advises companies on the design and implementation of scalable service models and supports them on their journey towards a modern, customer-centric service strategy. With his experience at the interface between consultancy, sales and operations, he brings a practical understanding of the requirements of demanding customer service organisations.