Customer Impact Summit: Blog on the Customer Impact Summit: Trends & Insights

Enterprise Voice AI: How voice AI makes your customer service more efficient, faster and more scalable

12.08.2026

Enterprise Voice AI can make customer service more efficient, faster and more scalable. We explain how to use voice AI effectively to automate routine enquiries, expand customer self-service and take the pressure off service teams – with real-world examples from Deutsche Telekom.

Making the service team more productive: how to take the pressure off your customer service staff

14.04.2026

An overworked service team costs productivity, motivation and customer satisfaction. Find out in this article how you can take the pressure off your service team and at the same time sustainably increase efficiency, employee satisfaction and customer experience.

Customer self-service: the dos and don'ts for customer-friendly self-help

07.04.2026

Customer self-service can become a competitive advantage - or a frustration trap: many self-service solutions fail due to poor implementation. Find out in this article how you can create real added value for your customers with the right dos and don'ts.

Agentic AI in customer service: How autonomous AI is revolutionising customer dialogue

31.03.2026

Agentic AI takes customer service to a new level: instead of just reacting, AI systems act independently, automate processes and proactively manage customer dialogue. We show you how to future-proof your customer service with Agentic AI.