The speakers of the Customer Impact Summit 2026

Decision-makers who have delivered - not promised.

Every speaker at the Customer Impact Summit has a specific answer to one of the ten Fix Areas.
They bring real results and the learnings behind them.

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Discover our speaker highlights

Customer Impact Summit Speaker Annika Schmidt & Anika Tannebaum

Annika Schmidt & Anika Tannebaum

Podcast Hosts "CX on the Rocks"

Experte Philipp Baumanns

Philipp Baumanns

telli

Experte Sushel Bijganath

Sushel Bijganath

octonomy AI GmbH

Experte Christoph Böhler

Christoph Böhler

MADELEINE

Experte Andreas Bopp

Peopleware GmbH

Experte Gordian Braun

ElevenLabs in EMEA and Latin America

Experte Yanek Brinkmann

Yanek Brinkmann

ElevenLabs Inc.

Experte Philipp Brockmann

Philipp Brockmann

Foundever

Expertin Annett Brückner

Annett Brückner

elevait GmbH & Co. KG

Experte Maturin Craplet

Maturin Craplet

CUSTOMER SERVICE OF THE YEAR

Experte Kevin Dees

BOTfriends

Expertin Lena Drubel

Deutsche Telekom

Experte David Eberle

Typewise

Experte Dirk Falszewski

Dirk Falszewski

Foundever

Experte Christoph Giese

Christoph Giese

Archie.cx

Experte Nermin Gnam

Einhell Germany AG

Experte Erik Goppel

Experte Oliver Heinke

Deichmann SE

Experte Stefan Heidtmann

Stefan Heidtmann

TP

Expertin Julia Heine

AdmiralDirekt

Experte Dominik Heinen-Lüneburg

Dominik Heinen-Lüneburg

Parloa

Expertin Heike Hocks-Hamdorf

Heike Hocks-Hamdorf

Beurer

Experte Michael Hornfischer

Michael Hornfischer

Loyalty Effect – Member of Reach Xcel

Experte Patrick Imcke

Your Easy AI GmbH

Experte Rene Jacobi

Diabolocom GmbH

Experte Daniel Karadza

Genesys

Experte Rafael Kaufmann

Rafael Kaufmann

Genesys

Experte Beran Kiyak

Verlag Nürnberger Presse

Customer Impact Summit Speaker Andreas Klug

ThinkOwl Europe GmbH

Experte Christoph Köhler

Christoph Köhler

TP

Expertin Irma Kujovic

Vaillant Germany

Expertin Elisabeth L'Orange

Elisabeth L'Orange

Top 15 Women in AI in Germany

Experte Philipp Lautenschläger

Philipp Lautenschläger

Wintec Autoglas

Experte Sascha Lobo

Author, Podcaster, and Digital Thought Leader

Experte Peter Michael Macherey

Peter Michael Macherey

ThinkOwl

Experte Taoufik Massoussi

Taoufik Massoussi

Enghouse Interactive

Expertin Michele Matei

moinAI

Expertin Manuela Micheli-Liebsch

Manuela Micheli-Liebsch

TeleTalk

Expertin Mayleen Micke

TP

Experte Ron Miedema

Polly.Help

Experte Gregor Mohr

Tenios GmbH

Experte Jürgen Moors

Sematell

Experte Ralf Mühlenhöver

Ralf Mühlenhöver

Customer Service Visionary | Host Impact Stage

Experte Rüdiger Mühlhausen

Rüdiger Mühlhausen

TeleTalk

Experte Max Müller

MUUUH!

Experte Omar Najjarine

TP

Experte Aljosha Niazi-Shahabi

Aljoscha Niazi-Shahabi

NFON AG

Experte Tillmann Pape

Sprinklr

Experte Dr. Lupo Pape

SemanticEdge GmbH

Experte Philip Panwinkler

Philip Panwinkler

goai GmbH

Experte Jonas Pilling

Genesys

Experte Stephan Riese

reputatio systems GmbH & Co. KG

Experte Matthias Riveiro

Matthias Riveiro

TP Infinity Germany

Experte Martin Roesner

Simio by Alcmeon

Experte Roland Schmidkunz

Roland Schmidkunz

Zeitgeist Beratungsmanufaktur GmbH

Experte Jan Schweizer

ITyX Solutions AG

Experten Sandra und Michael Stüve

Sandra and Michael Stüve

HCD

Experte Guido Teeuwen

Teleperformance Germany S.à.r.l. & Co. KG

Experte Michael Timmermann

Michael Timmermann

Timmermann

Experte Dr. Max-Josef Trautinger

Max-Josef Trautinger (Dr)

Versicherungskammer Group

Experte Christian Underwood

Christian Underwood

Strategist, AI thought leader, entrepreneur & podcaster

Expertin Janine Utsch

Host and Journalist | Host Hero Stage

Experte Ramin Varnhorn

claim.me powered by Seven Senders

Expertin Catherine Veillet Michelet

Catherine Veillet Michelet

Bayard Presse

Experte Liam van der Viven

Liam van der Viven

botBrains

Experte Christoph Vonheder

Christoph Vonheder

Expertin Laura-Lucia Wehner

Laura-Lucia Wehner

Her Lead Communications

Experte Anton Wickenheisser

Anton Wickenheisser

Shareflix

Experte Martin Wild

ai.fctry

Experte Thomas Wind

Genesys

Experte Sascha Wollenberg

Sascha Wollenberg

Genesys

Experte Hasan Yilmaz

DPD Schweiz AG

Experte Lewe Zipfel

Genesys

An event by
Management Circle AG

Organizer of CCW Berlin

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