The speakers of the Customer Impact Summit 2026

Decision-makers who have delivered - not promised.

Every speaker at the Customer Impact Summit has a specific answer to one of the ten Fix Areas. 
They bring real results and the learnings behind them.

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Discover the first speaker highlights

Annika Schmidt & Anika Tannebaum

Podcast Hosts "CX on the Rocks"

Experte Benjamin Annen
Benjamin Annen

BOTfriends GmbH

Experte Sushel Bijganath
Sushel Bijganath

octonomy AI GmbH

Experte Gordian Braun
Gordian Braun

ElevenLabs in EMEA and Latin America

Experte Yanek Brinkmann
Yanek Brinkmann

ElevenLabs Inc.

Expertin Lena Drubel
Lena Drubel

Deutsche Telekom

Experte Nermin Gnam
Nermin Gnam

Einhell Germany AG

Experte Johannes Hehr
Johannes Hehr

moinAI

Experte Marco Kaiser
Marco Kaiser

DPD (Schweiz) AG

Andreas Klug

ThinkOwl Europe GmbH

Expertin Elisabeth L'Orange
Elisabeth L'Orange

Top 15 Women in AI in Germany

Experte Sascha Lobo
Sascha Lobo

Author, Podcaster, and Digital Thought Leader

Experte Roland Mietkiewicz
Roland Mietkiewicz

Sematell GmbH

Experte Ralf Mühlenhöver
Ralf Mühlenhöver

Customer service thought leader and technology enthusiast

Experte Aljosha Niazi-Shahabi
Alyosha Niazi-Shahabi

NFON AG

Experte Stephan Riese
Stephan Riese

reputatio systems GmbH & Co. KG

Experte Roland Schmidkunz
Roland Schmidkunz

Zeitgeist Beratungsmanufaktur GmbH

Experte Christian Underwood
Christian Underwood

Strategist, AI thought leader, entrepreneur & podcaster

Experte Christoph Vonheder
Christoph Vonheder

dtms GmbH

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Organizer of CCW Berlin

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