The speakers of the Customer Impact Summit 2026

Decision-makers who have delivered - not promised.

Every speaker at the Customer Impact Summit has a specific answer to one of the ten Fix Areas.
They bring real results and the learnings behind them.

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Discover our speaker highlights

Annika Schmidt & Anika Tannebaum

Podcast Hosts "CX on the Rocks"

Experte Benjamin Annen

BOTfriends GmbH

Experte Sushel Bijganath

Sushel Bijganath

octonomy AI GmbH

Experte Andreas Bopp

Peopleware GmbH

Experte Gordian Braun

ElevenLabs in EMEA and Latin America

Experte Yanek Brinkmann

Yanek Brinkmann

ElevenLabs Inc.

Expertin Annett Brückner

Annett Brückner

elevait GmbH & Co. KG

Experte Maturin Craplet

Maturin Craplet

CUSTOMER SERVICE OF THE YEAR

Expertin Lena Drubel

Deutsche Telekom

Experte David Eberle

Typewise

Experte Nermin Gnam

Einhell Germany AG

Experte Erik Goppel

Experte Oliver Heinke

Deichmann SE

Experte Johannes Hehr

Experte Stefan Heidtmann

Stefan Heidtmann

TP

Expertin Julia Heine

AdmiralDirekt

Expertin Heike Hocks-Hamdorf

Heike Hocks-Hamdorf

Beurer

Experte Michael Hornfischer

Michael Hornfischer

Loyalty Effect – Member of Reach Xcel

Diabolocom GmbH

Experte Marco Kaiser

DPD (Schweiz) AG

ThinkOwl Europe GmbH

Expertin Elisabeth L'Orange

Elisabeth L'Orange

Top 15 Women in AI in Germany

Experte Sascha Lobo

Author, Podcaster, and Digital Thought Leader

Experte Taoufik Massoussi

Taoufik Massoussi

Enghouse Interactive

Expertin Manuela Micheli-Liebsch

Manuela Micheli-Liebsch

TeleTalk

Expertin Mayleen Micke

TP

Experte Roland Mietkiewicz

Roland Mietkiewicz

Experte Gregor Mohr

Tenios GmbH

Experte Ralf Mühlenhöver

Ralf Mühlenhöver

Customer Service Visionary | Host Impact Stage

Experte Omar Najjarine

TP

Experte Aljosha Niazi-Shahabi

Alyosha Niazi-Shahabi

NFON AG

Experte Philip Panwinkler

Philip Panwinkler

goai GmbH

Experte Stephan Riese

reputatio systems GmbH & Co. KG

Experte Martin Roesner

Simio by Alcmeon

Experte Roland Schmidkunz

Roland Schmidkunz

Zeitgeist Beratungsmanufaktur GmbH

Experte Guido Teeuwen

Teleperformance Germany S.à.r.l. & Co. KG

Experte Michael Timmermann

Michael Timmermann

Timmermann

Experte Christian Underwood

Christian Underwood

Strategist, AI thought leader, entrepreneur & podcaster

Host and Journalist | Host Hero Stage

Experte Christoph Vonheder

Christoph Vonheder

Expertin Laura-Lucia Wehner

Laura-Lucia Wehner

Her Lead Communications

An event by
Management Circle AG

Organizer of CCW Berlin

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