AudioCodes
AudioCodes provides AI-powered solutions that enable companies to modernize their voice infrastructure, specifically improve the customer experience, and transform every customer conversation into actionable business intelligence.
Signature Fix
Agents
AI remains isolated instead of effective
Our Solution
Many companies today use AI only in isolated cases: Individual bots handle specific tasks, but this fails to have a real impact on the business. AudioCodes, on the other hand, develops connected, autonomous voice agents that conduct customer conversations independently and in natural language. In doing so, they meaningfully link multiple automation steps within a single conversation, rather than running isolated, standalone solutions side by side. At the same time, you retain control where it matters most. For complex or sensitive inquiries, the conversation is seamlessly handed off to an agent, who receives context and suggestions in real time. This allows you to make informed decisions about where AI operates independently and where human intervention is required.
Main Fix
Integration
Systems and data do not work together
Our Solution
When CRM, communication channels, and automation aren’t seamlessly integrated, gaps emerge in the customer experience that customers immediately notice. AudioCodes bridges this gap by seamlessly connecting voice communication with existing telephony systems as well as UCaaS and CCaaS platforms—without requiring the replacement of existing infrastructure. Through open, secure APIs, CRM systems and other channels such as WhatsApp or WebRTC can also be integrated, allowing data and processes to flow together seamlessly rather than remaining in silos. This transforms fragmented systems into a consistent service architecture upon which reliable customer experiences are built.
Main Fix
Orchestration
Customer journeys break at interfaces
Our Solution
Even when the right technology has long been available, customers experience disconnects between channels, teams, and systems when departments and systems operate in silos rather than collaborating. AudioCodes, on the other hand, brings voice, chat, and other channels together on a single platform. This allows customers to switch between touchpoints without losing context or the thread of the conversation. Teams maintain a complete overview of all channels in one central location, rather than having to painstakingly piece together information. As a result, disparate channels are transformed into seamlessly orchestrated customer journeys that feel like a single, cohesive experience to customers.
Stand: B4
Agenda Items
20.10.2026
16:15
Impact Stage
Agents
Solution Match: AI remains isolated rather than effective. How to integrate AI agents into your service to make a real impact
Same Fix Area, different approaches: Solution Match brings together several providers side by side in one session, so you can directly compare their solution approaches instead of having to evaluate them one by one.
Moderation: Manuela Micheli Liebsch
© Management Circle AG 2026