AudioCodes

Signature Fix

Integration

"Systems and data do not work together"

Our Solution

For many companies, voice AI services, telephony, and bot frameworks operate in parallel rather than functioning as a single system. AudioCodes’ VoiceAI Connect closes this very gap: As a central hub, the solution connects any telephony environment with the appropriate voice and AI services while managing the entire call flow. This allows companies to combine the best technology for voice, bot frameworks, and channels without replacing existing systems. Individual building blocks are thus transformed into a fully functional voice infrastructure.

Main Fix

Agents

"AI remains isolated instead of effective"

Our Solution

Pure automation reaches its limits as soon as customer inquiries become more complex. With Voca CIC, AudioCodes is leveraging an AI-first Conversational Interaction Center in which voice agents conduct conversations independently—including, for example, in a large-scale project with Atento. Instead of isolated bots, the result is a system that understands inquiries and responds in context. This makes customer service noticeably more autonomous without compromising on quality.

Main Fix

Orchestration

"Customer journeys break at interfaces"

Our Solution

Calls, meetings, and digital channels often operate in isolation from one another, without any real coordination. AudioCodes orchestrates the call flow directly at the interface with Microsoft Teams, integrating telephony, meetings, and CRM data into a unified view. Information from calls automatically flows to where it’s needed for the next step. This creates a seamless experience that customers consistently encounter across every touchpoint.

Stand: B4