SemanticEdge GmbH

SemanticEdge develops AI agents for customer service. Our solutions automate customer inquiries and support service representatives with generative AI—intelligently, efficiently, and in a way that allows for control.

www.semanticedge.de

Signature Fix

Agents

"AI remains isolated instead of effective"

Our Solution

Control-by-Design instead of “Prompt & Pray.” SemanticEdge develops AI agents for customer service at insurance companies, banks, energy providers, and government agencies. The No-Code AI Agent Platform combines generative AI with powerful rule- and event-based control. The result is transparent, controllable, and flexibly configurable AI solutions that can be operated in the cloud, on-premises, or in hybrid architectures.

Main Fix

Trust

"Trust in AI and processes is lacking"

Our Solution

Trust is not built through the use of AI, but through its controlled use. SemanticEdge develops AI agents that operate transparently, accountably, and scalably, automating tasks where they create real added value. With over 25 years of experience in customer service, we know which processes are suitable for AI—and where humans still make the better decisions. This is how we build trust with companies, employees, and customers.

Main Fix

Orchestration

"Customer journeys break at interfaces"

Our Solution

The future of customer service lies in the intelligent interaction between humans and AI. SemanticEdge connects voicebots, chatbots, email assistants, and agent assistants on a shared AI Agent Platform to form an integrated AI agent ecosystem. In this way, AI agents automate routine tasks, support service representatives with complex issues, and create a consistent customer experience across all service channels.

Stand: B2