HCD Experience Partner
At the Customer Impact Summit, the venue becomes an integral part of the event concept. As an Experience Partner, HCD works with Management Circle to translate content, formats and interactions into a spatial narrative. This creates an environment that provides guidance, encourages interaction and makes the Summit unique – for a Customer Impact Experience that will be remembered.
Meet & Work Area
The central hub throughout the entire Customer Impact Summit
AI is taking on more and more tasks in customer service. This makes the human contribution all the more important: assessing, advising, deciding, and—with empathy—developing solutions, even for difficult challenges. While the Customer Impact Summit provides a stage for these technologies, HCD brings the ideal workspace to life. The Meet & Work Lounge showcases proven practices: how space supports collaboration between people and AI—with areas for focus, exchange, and interaction. After all, AI transformation also means spatial transformation.
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