HCD | Human-Centred Design

From service centre to human-AI hub: consultants, planners and project developers for unique workplaces | #workPlacetoBE

www.hcd-gmbh.de

Signature Fix

Transformation

Structures slow down your development

Our Solution

AI transformation is changing tasks, roles, and processes—and, as a result, the requirements for workspaces. As routines are automated, decision-making, collaboration, innovation, empathy, and complex consulting become increasingly important. This requires different spatial structures than those needed for standardized work. AI transformation therefore always entails a transformation of space as well.

Main Fix

Enablement

Teams are overloaded, AI doesn't help properly

Our Solution

AI can make people faster and more productive—if work organization and the work environment are taken into account. People need to evaluate results, make decisions, take responsibility, learn together, and develop solutions. To do this, they need spaces for focus, communication, reflection, and regeneration. That’s why “enablement” means thinking of people, AI, and space as a single system.

Journey

The customer experience is inconsistent.

Our Solution

AI assistance systems support employees in conversations, while humans ensure the quality of AI dialogs, coach AI agents, or control systems via voice prompts. This gives rise to new forms of collaboration between humans and machines—and new demands on the workplace: a quieter environment to foster concentration, new spaces for communication and collaboration—and smart technical integration. The workplace becomes the place where this collaboration is orchestrated and enhanced. The new customer journey therefore also requires a new employee journey—and the right space to support it.

Stand: B15