Roland Schmidkunz
Managing director and an expert in service organizations and transformation | Zeitgeist Beratungsmanufaktur GmbH
Roland Schmidkunz
Roland Schmidkunz is the managing director of ZEITGEIST Beratungsmanufaktur and has been helping companies further develop their service organizations for over 25 years. His areas of expertise include customer service transformation, organizational development, leadership, and the design of sustainable service and operational models. He believes that successful customer service arises when technology, organization, and people are consistently considered together.
Agenda Items
20.10.2026
15:30
Hero Stage
Orchestration
3 Years From Now: In three years’ time, it will no longer be humans leading AI, but AI leading the team.
Roland Schmidkunz
|
Zeitgeist Beratungsmanufaktur GmbH
Stefan Heidtmann
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TP
Rüdiger Mühlhausen
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TeleTalk
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