Signature Fix
Integration
“Systems and data don’t work together.”
Our Solution
dtms connects what belongs together: from standalone voice systems and the integration of existing platforms to complete omnichannel solutions. Our products adapt to your individual requirements and strengthen your customer service operations. The result is a seamless communication system that makes data available across channels and reliably routes customer inquiries to the teams best equipped to resolve them.
Main Fix
Orchestration
“Customer experience is inconsistent.”
Our Solution
Every customer journey begins with an attempt to make contact—and that is exactly where dtms comes in. Whether through a service number, voicebot, chat, or email, dtms designs seamless transitions between channels so customers do not have to repeat information they have already provided. From standalone voice systems and the integration of existing platforms to complete omnichannel solutions, our products adapt to your individual requirements and strengthen your customer service operations.
Main Fix
Journey
“Customer journeys break down at key touchpoints.”
Our Solution
dtms orchestrates the entire customer dialogue from a single source. Incoming inquiries are identified across channels, prioritized, and intelligently routed to the most appropriate touchpoint. Voicebots, ACD systems, and human agents work together seamlessly, guided by rules based on volume, topic, and customer profile. The result is not routing chaos, but a coordinated service flow that reduces waiting times and increases first-contact resolution rates.
Stand: B7
Agenda Items
21.10.2026
09:45
Agents
Artificial Intelligence in Customer Service – Between the ‘Wow’ Factor and ‘What-the-Fail’
Experts & Authors
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