Signature Fix
Integration
“Systems and data don’t work together.”
Our Solution
dtms connects what belongs together: from standalone voice systems and the integration of existing platforms to complete omnichannel solutions. Our products adapt to your individual requirements and strengthen your customer service operations. The result is a seamless communication system that makes data available across channels and reliably routes customer inquiries to the teams best equipped to resolve them.
Main Fix
Orchestration
“Customer experience is inconsistent.”
Our Solution
Every customer journey begins with an attempt to make contact—and that is exactly where dtms comes in. Whether through a service number, voicebot, chat, or email, dtms designs seamless transitions between channels so customers do not have to repeat information they have already provided. From standalone voice systems and the integration of existing platforms to complete omnichannel solutions, our products adapt to your individual requirements and strengthen your customer service operations.
Main Fix
Agents
“AI remains isolated instead of effective”
Our Solution
A call that begins fully automated doesn’t have to end fully automated. The dtms voicebot handles incoming inquiries independently, identifies the nature and urgency of the request, and decides on its own when an inquiry can be resolved and when an agent should take over. This handoff is seamless and includes all information already collected, so customers don’t have to repeat anything. The result is an agent that acts independently without removing the human element from the process—especially where it’s truly needed.
Stand: B7
Agenda Items
21.10.2026
09:45
Impact Stage
Agents
Artificial Intelligence in Customer Service – Between the ‘Wow’ Factor and ‘What-the-Fail’
Experts & Authors
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