Ralf Mühlenhöver

As a technology-loving business economist with a passion for software and customer service, Ralf Mühlenhöver has been supporting companies in the area of customer service and CX for over 25 years. He drives the development and use of powerful communication and AI software in Germany. He has co-founded two tech companies and made two successful exits. For him, the perfect customer experience is the result of the interplay between people and technology. He is active as a consultant, moderator and lecturer and heads the AI and Robotics working group at the call center and customer service association CCV.