Nermin Gnam

Nermin Gnam is Managing Director of Global Service at Einhell. With many years’ experience in sales, marketing and service transformation at international premium brands, he champions service as a strategic USP, a close connection with the target audience, and people as a decisive competitive advantage. He was honoured with the CCW Customer Champion Award 2026. “Return on Empathy is not just a buzzword — it is measurable.”

Agenda Items

21.10.2026

09:45

Trust

Service from person to person – When fans become service heroes

Nermin Gnam | Einhell Germany AG