elbic by KugelAudio
Elbic develops its own, remarkably lifelike speech AI models for customer service. Developed in Berlin and designed to be integrated into existing contact centre infrastructures.
Signature Fix
Journey
Customer experience is not consistent
Our Solution
In Berlin, we develop our own AI language models that “breathe” and speak European languages with remarkable realism. In blind tests, our voices are rated as more natural than those of leading U.S. models. The technology originated from a research project at the Hasso Plattner Institute.
Main Fix
Integration
Systems and data do not work together
Our Solution
A better voice shouldn't mean that a company has to rebuild its contact center. Eblc can be integrated as a voice layer into existing contact center solutions, voice agents, and telephony infrastructures. This allows companies to continue using their existing systems and processes while replacing only the voice layer. The existing stack remains—the voice gets better.
Main Fix
Governance
Control and responsibility are unclear
Our Solution
Voice AI processes sensitive customer data on a daily basis, so it’s important to know where this data is stored and who has access to it. Elbic was developed for European companies and relies on European infrastructure, zero data retention, and on-premises deployment upon request. This allows voice data to be processed entirely within a company’s own infrastructure. As a result, companies retain control over their data, operations, and the deployment of their Voice AI.
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