elevait GmbH & Co. KG
elevait transforms customer service from a mere cost centre into a profitable profit centre by enabling companies to reclaim valuable time and capacity through cross-channel, AI-powered process automation.
Signature Fix
Enablement
Teams are overloaded, AI doesn't help properly
Our Solution
Customer service representatives spend a lot of time on routine tasks such as reviewing documents or forms. elevait takes care of exactly this preparatory work, automatically identifies and processes incoming inquiries, provides relevant information for the next steps, and thereby measurably reduces the amount of manual work. This leaves more time—even during peak periods—to address complex issues and provide sales support.
Main Fix
Integration
Systems and data do not work together
Our Solution
Customer inquiries come in through various channels and must be identified, assigned, and processed regardless of how they were received. This involves consolidating information from emails, documents, phone calls, or other channels with the correct customer and process data, and then transferring it to various target systems. Without seamless connections, this results in media breaks, manual handoffs, and unnecessary processing effort.
We create a seamless flow of information so that an incoming inquiry is immediately converted into a processable task.
Main Fix
Governance
Control and responsibility are unclear
Our Solution
AI decisions that no one can understand pose a real risk in regulated industries such as energy supply. That is why elevait relies on controllable automation rather than black-box agents: AI models are combined with clear rules, validations, and human verification, ensuring that every result remains traceable.
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