Polly.Help BV

Signature Fix

Scaling

"Scaling AI, but how? Pilot is running - the path to follow is missing"

Our Solution

AI pilots often deliver good results but fail during rollout because the underlying knowledge base is either missing or scattered. Polly.Help creates exactly this foundation: A central, verified knowledge source serves chatbots, help desks, intranets, and employees alike, rather than leaving information trapped in individual silos. Structured content, clear taxonomies, and defined workflows ensure that knowledge remains consistent across teams, systems, and channels. This transforms a single pilot project into a knowledge base that makes company-wide AI scaling possible in the first place.

Main Fix

Scaling

"Control and responsibility are unclear"

Our Solution

AI is only as trustworthy as the knowledge it draws upon, and uncontrolled sources can quickly lead to incorrect answers. Polly.Help sets clear guidelines: Answers are generated exclusively from approved content, thereby preventing hallucinations. With ISO 27001- and GDPR-compliant architecture, as well as role-based access, it remains clear at all times who is authorized to access what. This ensures that governance does not become an obstacle, but rather the foundation for reliable AI at scale.

Main Fix

Enablement

"Teams are overloaded, AI doesn't help properly"

Our Solution

Employees waste a lot of time searching for the right information, especially when knowledge is scattered across different systems. Polly.Help brings all relevant content together in one place, so new employees can be trained more quickly and recurring escalations are significantly reduced. At Kärcher, this enables teams—from customer service to logistics—to work with the same reliable information. The result is a measurable increase in productivity and service quality across the entire company.

Stand: D5