Signature Fix
Journey
“Customer experience is not consistent.”
Our solution
Customers may switch channels, but their issue remains the same: they send an email, message you on WhatsApp, call your service team, and expect your company to know the full context. Sematell brings all these channels together on one platform, automatically classifies inquiries, and ensures that every message reaches the right team with the right context. The result is a seamless customer journey that feels like one continuous conversation—from the first contact to the final resolution.
Main Fix
Trust
“Teams are overwhelmed, and AI isn’t helping effectively.”
Our solution
ReplyOne is designed to be easy to adopt without turning implementation into a major IT project. Sematell supports teams from initial configuration through ongoing operations, with managed services, dedicated support, and a platform that integrates with existing system landscapes instead of replacing them. The goal is not a one-time setup, but a service team that can independently manage, adapt, and continuously develop its AI solution.
Main Fix
Enablement
“Trust in AI and processes is lacking.”
Our solution
Trust in customer service begins with answers that are reliably accurate—not just fast. Sematell follows a human-in-the-loop approach in which AI generates suggestions while people remain in control for as long as needed. Hosting exclusively in Germany, ISO 27001 certification, and GDPR compliance are not simply marketing claims; they form the technical foundation for building customer and employee trust every day.
Stand: C23
Agenda Items
21.10.2026
10:15
Journey
Controlled automation in day-to-day service operations – where can AI really help?
Experts & Authors
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