TENIOS GmbH

Tenios automates customer communications using AI voice agents, messaging, and voice services on its own telecommunications network and has been active in the telecommunications industry for over 25 years.

www.tenios.de

Signature Fix

Agents

"AI remains isolated instead of effective"

Our Solution

Many AI projects remain isolated solutions after the pilot phase, failing to provide any real relief. Tenios’ AI Voice Agent independently handles incoming and outgoing calls, resolves recurring issues directly, and transfers calls to a staff member when necessary. In doing so, it can access existing systems and, for example, update data in the CRM. This turns a single call into a fully resolved case.

Main Fix

Integration

"Systems and data do not work together"

Our Solution

When phone calls and CRM operate separately, every conversation loses the context that customers expect. Tenios bridges this very gap: Calls are automatically linked to customer data from existing CRM and ERP systems, so employees immediately know who they’re speaking with and what the call is about.

Main Fix

Orchestration

"Customer journeys break at interfaces"

Our Solution

Customers often experience disconnects between channels and systems because touchpoints are not managed consistently. Tenios’ Cloud Communications Platform brings together voice interactions, SMS, and call routing across all channels and can be flexibly integrated into existing business applications.

Stand: B10