TENIOS GmbH

Signature Fix

Integration

"Systems and data do not work together"

Our Solution

When telephony and CRM operate separately, every call loses the context that customers expect. Tenios bridges exactly this gap: Calls are automatically linked to customer data from existing CRM and ERP systems, so employees immediately know who they’re speaking with and what the call is about. Using SIP trunking, all telephony operates cost-effectively and with crystal-clear quality over the Internet, independent of traditional hardware. This transforms a simple phone system into a fully-fledged part of the digital service infrastructure.

Main Fix

Orchestration

"Teams are overloaded, AI doesn't help properly"

Our Solution

Customers often encounter disconnects between channels and systems because touchpoints aren’t managed consistently. Tenios’ Cloud Communications Platform brings together voice interactions, SMS, and call routing across all channels and can be flexibly integrated into existing business applications. This enables calls to be intelligently routed and automatically tagged with the appropriate context. The result is cross-channel management that provides customers with a seamless experience.

Main Fix

Enablement

"Customer journeys break at interfaces"

Our Solution

Many service teams are overburdened, and new tools aren’t providing any noticeable relief. Tenios’ AI phone assistant handles time-consuming routine inquiries and responds immediately to callers, allowing employees to focus on more complex issues. In over 50 projects, response rates of 90 percent have been achieved. The result is a noticeable increase in efficiency and productivity in day-to-day work.

Stand: B10