TP
A leading provider of customer service and business process outsourcing solutions which, with nearly five decades of experience, a presence in just under 100 countries and its own AI platform, supports companies in transforming their customer management.
Signature Fix
Transformation
"Structures slow down your development"
Our Solution
If you truly want to transform customer service, you need more than just new technologies—you need a partner who excels at both: large-scale operations and, at the same time, far-reaching changes to processes, data, and organizational structures. With nearly fifty years of experience, a presence in almost 100 countries, and its own AI platform, TP supports companies throughout the entire transformation process—from strategy development and process reengineering to ongoing operations on a global scale.
Main Fix
Enablement
"Teams are overloaded, AI doesn't help properly"
Our Solution
Great service happens when employees know what they’re doing and have the tools to do it well. TP combines training expertise with AI-powered, real-time assistance directly within the workflow, ensuring that knowledge doesn’t stay in the training room but is put to use in customer interactions. In an organization with over 450,000 employees in nearly 100 countries, enablement is not a one-time measure, but a global operating principle.
Main Fix
Journey
"Customer experience is not consistent"
Our Solution
Today’s customers expect a company to know them, regardless of which channel they use to get in touch. TP designs the entire customer journey—across phone, chat, email, social media, and digital self-service channels—so that each interaction builds on the previous one. Using AI-powered analytics, we don’t just react—we anticipate what customers need next before they even have to ask.
Stand: A15
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