Benjamin Annen
Chief Growth Officer | BOTfriends GmbH
Benjamin Annen
Benjamin Annen is Chief Growth Officer at BOTfriends. Together with his team, he integrates AI agents into the customer service operations of municipal utilities, e-commerce companies, the housing sector and transport operators: from the initial concept right through to full-scale operation. Drawing on his experience from numerous projects, he knows where automation falls short in practice and what really takes the strain off service teams.
Agenda Items
20.10.2026
10:15
Agents
One prompt, five requests, no result: where single-prompt tools fall short and what the future looks like
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